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Home > Terms and Conditions ...

Flues2You Terms & Conditions


All the product information we offer in provided in good faith, but should be regarded as a guide. Please do confirm any details before making any purchasing or contractual arrangements. Neither we or any of our associates or employees can accept any liability for errors or omissions on this web site - whilst we make every possible effort to provide true and accurate information, however rare - errors and omissions are possible. All specifications given on this site are mostly as provided by the manufacturer and may be approximate (though some manufacturer-supplied information can be contradictory), due to product revisions which happen from time to time - specifications may change without notice, but please do confirm any specific details before ordering with us. All prices shown on this website exclude VAT at the current rate, and we do accept debit card or credit card payment methods. All goods and prices are subject to availability from our suppliers, and goods do remain the property of the supplier until paid for in full.


Our products are typically delivered within 7 to 14 working days and free standard delivery is available for the *majority of orders* over the price specified in the Basket page - to mainland UK only, although additional delivery charges may apply for orders to offshore islands. Purchases under the price specified in the Basket page will typically may incur a nominal delivery fee. If there is ever likely to be a problem with access for a large 7.5 tonne lorry, then please do contact us in advance of placing your order. Areas that we cannot deliver palletised orders to (for example) are : long, gravelled drives, areas inside walled cities with height restrictions from all directions, narrow lanes. We will do everything we can to make alternative delivery arrangements if you contact us in advance. If the carrier(s) are unable to deliver your goods to you, unfortunately they will charge us for the failed delivery and the return of the product. If you have not told us of any potential problems, we shall have no other choice that to hold you liable for these unfortunate charges. If you cancel an order after we have started to ship it, we regret that we have to make a shipping charge to return it to our warehouse, even if the products have not reached your address. Delivery despatch can take up to two weeks usually, though in some cases it can take longer. Our carrier(s) will usually contact you a day or two before delivering in order to simply arrange a suitable delivery date and time. The carrier(s) will only deliver the goods to the nearest entrance to your property; though they will not be able to bring the goods inside - this is for insurance and health and safety reasons. Delivery is usually made on a pallet - but only if it is a large order. Please ensure that there will be someone at the delivery address on the date scheduled for delivery, who would be willing to simply help the driver unload and take the goods indoors. We always recommend that you do not sign for or accept any goods until unpacked and checked in full. Do only sign if you are satisfied with the condition of your purchase. Items which have been signed for are deemed to be complete and in good condition, so we ask respectfully that you thoroughly check all goods within 48 hours of receipt, after this time period it is very difficult for us to accept claims for damage in transit or missing items. In the highly unlikely event that goods are damaged *and* have been signed for in good condition - we will require photographs of the damage.


When an order is placed with us, we will send you an email containing your invoice and details of the product(s) you have purchased. We do ask all customers to double check that the order is correct.

Product Pictures

All sizes and measurements are approximate, but we try very hard to ensure that all sizes, measurements and images on the web site are as accurate as possible. All pictures on the web sites are for illustrative purpose only, and may not exactly match the product itself. Product colours may vary to those illustrated (due to product revisions). We never knowingly publish any product descriptions or images which are deemed to be misleading or incorrect.

Returns Policy (items purchased are no longer required)

If the item(s) purchased are returned after 7 days - but within 30 days, then a refund will be issued minus a 20% restock charge. However, if the item(s) purchased are returned after 30 days, then please bear in mind that we will be unable to provide a refund. If under the "7 working days `cooling off period`" you wish to return the item(s) purchased - then if the item(s) purchased are returned in *perfect condition*, including the boxes, you will receive a full refund of the cost of the goods. However, under the "7 working days `cooling off period`" if the item(s) purchased are returned *not in perfect condition* this also includes the boxes - a reasonable deduction will be made from the refund to reflect this. Postage and packaging costs, including the costs of returning the purchased item(s) to us, will not be refunded. Any purchased item(s) returned must include a copy of the invoice - and must be preceded with authorisation from us first, else the returns will have to be rejected.

Returns Policy (items purchased that are damaged/faulty/incorrect)

If item(s) purchased arrive damaged, faulty or are incorrect - then we must be notified within five days after the delivery has been made. Damaged goods should be noted on the delivery docket with the courier and preferably refused rather than accepted from the driver. Please be aware that we may be unable to send any replacement item(s) until the original item(s) purchased is/are back in our possession. Any purchased item(s) returned must include a copy of the invoice - and must be preceded with authorisation from us first, else the returns will have to be rejected.
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